We want you to be satisfied with your purchase. If you are not completely satisfied with your Hairpin order, you may be eligible to request a return or refund under the conditions described below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and unworn
- In its original condition
- In the original packaging, where applicable
- Free from damage, stains, odors, or signs of use
Items that do not meet these conditions may not be accepted for return.
2. Non-Returnable Items
For hygiene and safety reasons, certain hair accessories may not be eligible for return once they have been used or worn.
We may also be unable to accept returns for:
- Items damaged after delivery due to improper use
- Items showing signs of wear
- Items altered or modified by the customer
- Items returned without prior approval
- Gift cards or other non-returnable items, where applicable
3. How to Request a Return
Before sending an item back, please contact us at feedbackinfo@nestlantern.com.
Please include:
- Your order number
- The name of the item
- The reason for the return
- Photos of the item if it is damaged, defective, or incorrect
We will review your request and provide return instructions if your return is approved.
Please do not send an item back before receiving return instructions from us.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request clear photographs of the item and its packaging to help us investigate the issue.
If the issue is confirmed to be our responsibility, we may offer a replacement, refund, or another appropriate solution.
5. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
6. Return Shipping Costs
Unless the return is due to an item being damaged, defective, or incorrectly sent by us, the customer may be responsible for the cost of return shipping.
Original shipping charges may be non-refundable unless otherwise required by applicable law.
7. Exchanges
If you would like to exchange an item, please contact us at feedbackinfo@nestlantern.com before returning it.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.
8. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, please:
- Check your bank or payment account again.
- Contact your payment provider or bank.
- If the refund is still missing, contact us at feedbackinfo@nestlantern.com.
We will be happy to assist you.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at feedbackinfo@nestlantern.com.
We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow the return procedure above.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: feedbackinfo@nestlantern.com