We are committed to making your shopping experience simple and convenient. This Shipping Policy explains how orders for our Hairpin products are processed and delivered.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, promotions, or holidays, processing may take slightly longer.
2. Shipping Time
After your order has been processed and shipped, delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances.
Estimated delivery times are provided as general guidelines and are not guaranteed delivery dates.
3. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and other factors.
4. Tracking Information
When tracking information is available, we may provide it to you by email or through your order details.
Please note that tracking information may take some time to become active after an order has been shipped.
5. Delivery Delays
Delivery times may occasionally be affected by circumstances beyond our control, including:
- Weather conditions
- Customs inspections or delays
- Carrier disruptions
- Public holidays
- Incorrect or incomplete delivery information
- Unexpected logistical delays
We appreciate your patience if your package experiences an unexpected delay.
6. Incorrect Shipping Information
Please make sure your shipping address and contact information are correct before completing your order.
If you notice an error, contact us as soon as possible at feedbackinfo@nestlantern.com. We will try to assist you if the order has not yet been shipped.
Once an order has been shipped, we may not be able to change the delivery address.
7. Lost or Damaged Packages
If your package appears to be lost, damaged, or has not arrived within a reasonable period, please contact us at feedbackinfo@nestlantern.com.
We may request your order number, tracking information, and photographs of the package or item when appropriate.
8. Contact Us
For questions about shipping or delivery, please contact:
Email: feedbackinfo@nestlantern.com